{"id":7645,"date":"2024-10-28T04:53:58","date_gmt":"2024-10-28T04:53:58","guid":{"rendered":"https:\/\/wp.u.fotona-testing.g43labs.net\/?page_id=7645"},"modified":"2025-06-24T08:44:59","modified_gmt":"2025-06-24T13:44:59","slug":"support","status":"publish","type":"page","link":"https:\/\/www.fotona.com\/us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\r\n<!-- Hero Banner Landing Page-->\r\n<section class=\"hero-banner-landing flex items-end bg-brand-black lg:pb-8 pb-4\">\r\n    <div class=\"container max-w-full\">\r\n        <div class=\"hero-banner__content flex md:flex-row flex-col md:gap-[16px] gap-[8px]\">\r\n            \r\n                        <h1 class=\"hero-banner__title text-white caps d1\">Support<\/h1>\r\n                    <\/div>\r\n    <\/div>\r\n<\/section>\r\n<!-- End Hero Banner -->\r\n<style>\r\n.hero-banner-landing {\r\n    background-image: url(https:\/\/cdn.spinxweb.net\/fotona-live\/uploads\/2024\/10\/25074942\/LightWalker_AT_s_MG_2260_20W_ok_cmyk-1.png);\r\n    background-position: right bottom;\r\n    background-size: contain;\r\n    background-repeat: no-repeat;\r\n\r\n    @media screen and (max-width: 768px) {\r\n        background-image: url(https:\/\/cdn.spinxweb.net\/fotona-live\/uploads\/2024\/11\/25074857\/LightWalker_AT_s_MG_2260_20W_ok_cmyk-1-1.png);\r\n    }\r\n}\r\n<\/style>\n\n<section class=\"send-us-a-message\">\r\n  <div class=\"container py-2.5 md:py-6\">\r\n    <div class=\"inner-container grid md:grid-cols-12 gap-4 p-4 md:py-10 md:px-6 lg:px-[108px] bg-secondary-lightGrey\">\r\n      <div class=\"text-section col-span-7\">\r\n        <h5 class=\"caps\">Send us a message<\/h5>\r\n        <p class=\"text-16px leading-24 md:text-24px md:leading-31 pt-2\">Whether you\u2019re a current customer or interested in Fotona\u00ae, our US team can assist you. <\/p>\r\n      <\/div>\r\n      <div class=\"button-section col-span-5 w-full box-border flex\">\r\n        <button class=\"openGetinTouchForm py-2 px-2.5 w-full max-w-[160px] block md:ml-auto self-end button-regular-bold caps text-white\">GET IN TOUCH<\/button>\r\n      <\/div>\r\n    <\/div>\r\n<\/section>\n\n<section class=\"customer-support relative\">\r\n  <div class=\"border-b border-brand-fotonaSilver\">\r\n    <div class=\"container two-column-container grid grid-cols-1 md:grid-cols-2  items-center py-6\">\r\n      <div class=\"block pr-3 md:flex md:flex-row items-center\">\r\n                <div class=\"icon pr-3 pb-2 md:pb-0\"><img decoding=\"async\" class=\"w-[75px] md:w-[90px]\" src=\"https:\/\/cdn.spinxweb.net\/fotona-live\/uploads\/2025\/06\/25083714\/Untitled-design-55.png\" alt=\"\" \/><\/div>\r\n                <h4 class=\"caps\">Customer Support<\/h4>\r\n      <\/div>\r\n      <div class=\"md:container pt-2 md:pt-0\">\r\n        <p class=\"body-large-book \">If you own a Fotona\u00ae device and need assistance, find help here. <\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <!-- middle area starts -->\r\n  <div class=\"container p-0 grid grid-cols-1 md:grid-cols-2\">\r\n    <!-- left area starts -->\r\n    <div class=\"container md:border-r border-brand-fotonaSilver py-6 md:py-8\">\r\n      <div class=\"headings pb-2\">\r\n        <h5 class=\"caps\">Service Desk Team<\/h5>\r\n        <p class=\"pt-2\">Receive expert guidance and personalized support for your Fotona\u00ae device. <\/p>\r\n      <\/div>\r\n                            <div class=\"contact-grey-block my-2 pt-2.5 md:pt-4 bg-secondary-lightGrey p-2.5\">\r\n                    <a target=\"\" rel=\"noopener\" title=\"\" href=\"tel:%209725989000\" class=\"contact-top flex flex-row items-center\">\r\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n              <path d=\"M8.38028 8.85335C9.07627 10.303 10.0251 11.6616 11.2266 12.8632C12.4282 14.0648 13.7869 15.0136 15.2365 15.7096C15.3612 15.7694 15.4235 15.7994 15.5024 15.8224C15.7828 15.9041 16.127 15.8454 16.3644 15.6754C16.4313 15.6275 16.4884 15.5704 16.6027 15.4561C16.9523 15.1064 17.1271 14.9316 17.3029 14.8174C17.9658 14.3864 18.8204 14.3864 19.4833 14.8174C19.6591 14.9316 19.8339 15.1064 20.1835 15.4561L20.3783 15.6509C20.9098 16.1824 21.1755 16.4481 21.3198 16.7335C21.6069 17.301 21.6069 17.9713 21.3198 18.5389C21.1755 18.8242 20.9098 19.09 20.3783 19.6214L20.2207 19.779C19.6911 20.3087 19.4263 20.5735 19.0662 20.7757C18.6667 21.0001 18.0462 21.1615 17.588 21.1601C17.1751 21.1589 16.8928 21.0788 16.3284 20.9186C13.295 20.0576 10.4326 18.4332 8.04466 16.0452C5.65668 13.6572 4.03221 10.7948 3.17124 7.76144C3.01103 7.19699 2.93092 6.91477 2.9297 6.50182C2.92833 6.0436 3.08969 5.42311 3.31411 5.0236C3.51636 4.66357 3.78117 4.39876 4.3108 3.86913L4.46843 3.7115C4.99987 3.18006 5.2656 2.91433 5.55098 2.76999C6.11854 2.48292 6.7888 2.48292 7.35636 2.76999C7.64174 2.91433 7.90747 3.18006 8.43891 3.7115L8.63378 3.90637C8.98338 4.25597 9.15819 4.43078 9.27247 4.60655C9.70347 5.26945 9.70347 6.12403 9.27247 6.78692C9.15819 6.96269 8.98338 7.1375 8.63378 7.4871C8.51947 7.60142 8.46231 7.65857 8.41447 7.72538C8.24446 7.96281 8.18576 8.30707 8.26748 8.58743C8.29048 8.66632 8.32041 8.72866 8.38028 8.85335Z\" stroke=\"black\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n              <\/svg>\r\n            <p class=\"contact-info pl-1 font-gotham-medium font-bold underline underline-offset-4 decoration-brand-fotonaSilver\">(972) 598-9000 ext. 4<\/p>\r\n          <\/a>\r\n                    <p class=\"pt-2\">We\u2019re available Monday through Friday, from 8am to 5pm CST.<\/p>\r\n        <\/div>\r\n                              \r\n        <div class=\"contact-grey-block my-2 pt-2.5 md:pt-4 bg-secondary-lightGrey p-2.5\">\r\n                  <a target=\"\" rel=\"noopener\" title=\"\" href=\"#\" class=\"contact-top flex flex-row items-center openGetinTouchForm supportGetInTouch\">\r\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n              <path d=\"M21.5 18L14.8571 12M9.14286 12L2.50003 18M2 7L10.1649 12.7154C10.8261 13.1783 11.1567 13.4097 11.5163 13.4993C11.8339 13.5785 12.1661 13.5785 12.4837 13.4993C12.8433 13.4097 13.1739 13.1783 13.8351 12.7154L22 7M6.8 20H17.2C18.8802 20 19.7202 20 20.362 19.673C20.9265 19.3854 21.3854 18.9265 21.673 18.362C22 17.7202 22 16.8802 22 15.2V8.8C22 7.11984 22 6.27976 21.673 5.63803C21.3854 5.07354 20.9265 4.6146 20.362 4.32698C19.7202 4 18.8802 4 17.2 4H6.8C5.11984 4 4.27976 4 3.63803 4.32698C3.07354 4.6146 2.6146 5.07354 2.32698 5.63803C2 6.27976 2 7.11984 2 8.8V15.2C2 16.8802 2 17.7202 2.32698 18.362C2.6146 18.9265 3.07354 19.3854 3.63803 19.673C4.27976 20 5.11984 20 6.8 20Z\" stroke=\"black\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n              <\/svg>\r\n            <p class=\"contact-info pl-1 font-gotham-medium font-bold underline underline-offset-4 decoration-brand-fotonaSilver\">MESSAGE US ANYTIME<\/p>\r\n          <\/a>\r\n                    <p class=\"pt-2\">We\u2019ll get back to you during our business hours.<\/p>\r\n        <\/div>\r\n                    \r\n      <div class=\"pt-2\">\r\n        <p>Looking for a quick answer? Explore                <a target=\"\" href=\"#faq\" title=\"common service FAQs\">common service FAQs<\/a>\r\n              <\/p>\r\n      <\/div>\r\n    <\/div>\r\n    <!-- left area ends -->\r\n    <!-- right area starts -->\r\n    <div class=\"container border-t md:border-0 border-brand-fotonaSilver py-6 md:py-8\">\r\n      <div class=\"headings pb-2\">\r\n        <h5 class=\"caps\">ORDERS Team<\/h5>\r\n        <p class=\"pt-2\">Order handpieces, tips, and accessories, or request a link to access the Fotona\u00ae online store. <\/p>\r\n      <\/div>\r\n                            <div class=\"contact-grey-block my-2 pt-2.5 md:pt-4 bg-secondary-lightGrey p-2.5\">\r\n                    <a target=\"\" rel=\"noopener\" title=\"\" href=\"tel:%209725989000\" class=\"contact-top flex flex-row items-center\">\r\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n              <path d=\"M8.38028 8.85335C9.07627 10.303 10.0251 11.6616 11.2266 12.8632C12.4282 14.0648 13.7869 15.0136 15.2365 15.7096C15.3612 15.7694 15.4235 15.7994 15.5024 15.8224C15.7828 15.9041 16.127 15.8454 16.3644 15.6754C16.4313 15.6275 16.4884 15.5704 16.6027 15.4561C16.9523 15.1064 17.1271 14.9316 17.3029 14.8174C17.9658 14.3864 18.8204 14.3864 19.4833 14.8174C19.6591 14.9316 19.8339 15.1064 20.1835 15.4561L20.3783 15.6509C20.9098 16.1824 21.1755 16.4481 21.3198 16.7335C21.6069 17.301 21.6069 17.9713 21.3198 18.5389C21.1755 18.8242 20.9098 19.09 20.3783 19.6214L20.2207 19.779C19.6911 20.3087 19.4263 20.5735 19.0662 20.7757C18.6667 21.0001 18.0462 21.1615 17.588 21.1601C17.1751 21.1589 16.8928 21.0788 16.3284 20.9186C13.295 20.0576 10.4326 18.4332 8.04466 16.0452C5.65668 13.6572 4.03221 10.7948 3.17124 7.76144C3.01103 7.19699 2.93092 6.91477 2.9297 6.50182C2.92833 6.0436 3.08969 5.42311 3.31411 5.0236C3.51636 4.66357 3.78117 4.39876 4.3108 3.86913L4.46843 3.7115C4.99987 3.18006 5.2656 2.91433 5.55098 2.76999C6.11854 2.48292 6.7888 2.48292 7.35636 2.76999C7.64174 2.91433 7.90747 3.18006 8.43891 3.7115L8.63378 3.90637C8.98338 4.25597 9.15819 4.43078 9.27247 4.60655C9.70347 5.26945 9.70347 6.12403 9.27247 6.78692C9.15819 6.96269 8.98338 7.1375 8.63378 7.4871C8.51947 7.60142 8.46231 7.65857 8.41447 7.72538C8.24446 7.96281 8.18576 8.30707 8.26748 8.58743C8.29048 8.66632 8.32041 8.72866 8.38028 8.85335Z\" stroke=\"black\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n              <\/svg>\r\n            <p class=\"contact-info pl-1 font-gotham-medium font-bold underline underline-offset-4 decoration-brand-fotonaSilver\">(972) 598-9000 ext. 3<\/p>\r\n          <\/a>\r\n                    <p class=\"pt-2\">We\u2019re available Monday through Friday, from 8am to 5pm CST.<\/p>\r\n        <\/div>\r\n                            \r\n        <div class=\"contact-grey-block my-2 pt-2.5 md:pt-4 bg-secondary-lightGrey p-2.5\">\r\n                  <a target=\"\" rel=\"noopener\" title=\"\" href=\"#\" class=\"contact-top flex flex-row items-center openGetinTouchForm supportGetInTouch\" id=\"orderitem\">\r\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n              <path d=\"M21.5 18L14.8571 12M9.14286 12L2.50003 18M2 7L10.1649 12.7154C10.8261 13.1783 11.1567 13.4097 11.5163 13.4993C11.8339 13.5785 12.1661 13.5785 12.4837 13.4993C12.8433 13.4097 13.1739 13.1783 13.8351 12.7154L22 7M6.8 20H17.2C18.8802 20 19.7202 20 20.362 19.673C20.9265 19.3854 21.3854 18.9265 21.673 18.362C22 17.7202 22 16.8802 22 15.2V8.8C22 7.11984 22 6.27976 21.673 5.63803C21.3854 5.07354 20.9265 4.6146 20.362 4.32698C19.7202 4 18.8802 4 17.2 4H6.8C5.11984 4 4.27976 4 3.63803 4.32698C3.07354 4.6146 2.6146 5.07354 2.32698 5.63803C2 6.27976 2 7.11984 2 8.8V15.2C2 16.8802 2 17.7202 2.32698 18.362C2.6146 18.9265 3.07354 19.3854 3.63803 19.673C4.27976 20 5.11984 20 6.8 20Z\" stroke=\"black\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n              <\/svg>\r\n            <p class=\"contact-info pl-1 font-gotham-medium font-bold underline underline-offset-4 decoration-brand-fotonaSilver\">MESSAGE US ANYTIME<\/p>\r\n          <\/a>\r\n                    <p class=\"pt-2\">We\u2019ll get back to you during our business hours.<\/p>\r\n        <\/div>\r\n                        <\/div>\r\n    <!-- right area ends -->\r\n  <\/div>\r\n  <!-- middle area ends -->\r\n  <div class=\"bottom-area border-t border-brand-fotonaSilver\">\r\n    <div class=\"container two-column-container grid grid-cols-1 items-center py-6 text-left md:text-center\">\r\n      <h5 class=\"caps\">Inquire about service agreements<\/h5>\r\n      <p class=\"body-large-book\">Keep your device running optimally with yearly preventative maintenance. <\/p>\r\n      <a class=\"learn-more\" href=\"#\" title=\"\" >LEARN MORE<\/a>\r\n    <\/div>\r\n  <\/div>\r\n<!-- MAINTENANCE PLANS MODAL STARTS -->\r\n <div class=\"maintenance-plans-modal hidden fixed top-0 left-0 w-full\">\r\n  <div class=\"maintenance-inner bg-white\">\r\n    <div class=\"exit-container pb-3\">\r\n      <button class=\"close block bg-black text-align-right p-3 ml-auto\">\r\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"19\" viewBox=\"0 0 18 19\" fill=\"none\">\r\n          <path d=\"M1.59747 2L16.6824 17.0849\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"square\" stroke-linejoin=\"round\"\/>\r\n          <path d=\"M16.6836 2L1.59865 17.0849\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"square\" stroke-linejoin=\"round\"\/>\r\n        <\/svg>\r\n      <\/button>\r\n    <\/div>\r\n    <div class=\"scroll-area\">\r\n      <div class=\"container items-center pt-0 lg:pt-6 pb-3 lg:pb-10\">\r\n        <p class=\"body-small caps pb-2\">Inquire Today<\/p>\r\n        <h4 class=\"caps pb-2\">Service Agreements<\/h4>\r\n        <p class=\"body-large-book\">Avoid unexpected costs down the line. <\/p>\r\n      <\/div>\r\n      \r\n      <div class=\"container pb-2 lg:pb-4\">\r\n        <h6>Ask our Service Desk team about your options.<\/h6>\r\n      <\/div>\r\n      \r\n      <!-- middle area starts -->\r\n      <div class=\"container grid grid-cols-1 lg:grid-cols-2 gap-2 pb-3 lg:pb-7\">\r\n        <div class=\"contact-grey-block pt-2.5 lg:pt-4 bg-secondary-lightGrey p-2.5\">\r\n                    <a target=\"\" rel=\"noopener\" title=\"\" href=\"tel:%209725989000\" class=\"contact-top flex flex-row items-center\">\r\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n              <path d=\"M8.38028 8.85335C9.07627 10.303 10.0251 11.6616 11.2266 12.8632C12.4282 14.0648 13.7869 15.0136 15.2365 15.7096C15.3612 15.7694 15.4235 15.7994 15.5024 15.8224C15.7828 15.9041 16.127 15.8454 16.3644 15.6754C16.4313 15.6275 16.4884 15.5704 16.6027 15.4561C16.9523 15.1064 17.1271 14.9316 17.3029 14.8174C17.9658 14.3864 18.8204 14.3864 19.4833 14.8174C19.6591 14.9316 19.8339 15.1064 20.1835 15.4561L20.3783 15.6509C20.9098 16.1824 21.1755 16.4481 21.3198 16.7335C21.6069 17.301 21.6069 17.9713 21.3198 18.5389C21.1755 18.8242 20.9098 19.09 20.3783 19.6214L20.2207 19.779C19.6911 20.3087 19.4263 20.5735 19.0662 20.7757C18.6667 21.0001 18.0462 21.1615 17.588 21.1601C17.1751 21.1589 16.8928 21.0788 16.3284 20.9186C13.295 20.0576 10.4326 18.4332 8.04466 16.0452C5.65668 13.6572 4.03221 10.7948 3.17124 7.76144C3.01103 7.19699 2.93092 6.91477 2.9297 6.50182C2.92833 6.0436 3.08969 5.42311 3.31411 5.0236C3.51636 4.66357 3.78117 4.39876 4.3108 3.86913L4.46843 3.7115C4.99987 3.18006 5.2656 2.91433 5.55098 2.76999C6.11854 2.48292 6.7888 2.48292 7.35636 2.76999C7.64174 2.91433 7.90747 3.18006 8.43891 3.7115L8.63378 3.90637C8.98338 4.25597 9.15819 4.43078 9.27247 4.60655C9.70347 5.26945 9.70347 6.12403 9.27247 6.78692C9.15819 6.96269 8.98338 7.1375 8.63378 7.4871C8.51947 7.60142 8.46231 7.65857 8.41447 7.72538C8.24446 7.96281 8.18576 8.30707 8.26748 8.58743C8.29048 8.66632 8.32041 8.72866 8.38028 8.85335Z\" stroke=\"black\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n            <\/svg>\r\n            <p class=\"contact-info pl-1 font-gotham-medium font-bold underline underline-offset-4 decoration-brand-fotonaSilver\">(972)-598-9000 ext. 4<\/p>\r\n          <\/a>\r\n                    <p class=\"pt-2\">We\u2019re available Monday through Friday, from 8am to 5pm CST.<\/p>\r\n        <\/div>\r\n        <div class=\"contact-grey-block pt-2.5 lg:pt-4 bg-secondary-lightGrey p-2.5\">\r\n                    <a target=\"\" rel=\"noopener\" title=\"\" href=\"#\" class=\"contact-top flex flex-row items-center openGetinTouchForm supportGetInTouch\">\r\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n              <path d=\"M21.5 18L14.8571 12M9.14286 12L2.50003 18M2 7L10.1649 12.7154C10.8261 13.1783 11.1567 13.4097 11.5163 13.4993C11.8339 13.5785 12.1661 13.5785 12.4837 13.4993C12.8433 13.4097 13.1739 13.1783 13.8351 12.7154L22 7M6.8 20H17.2C18.8802 20 19.7202 20 20.362 19.673C20.9265 19.3854 21.3854 18.9265 21.673 18.362C22 17.7202 22 16.8802 22 15.2V8.8C22 7.11984 22 6.27976 21.673 5.63803C21.3854 5.07354 20.9265 4.6146 20.362 4.32698C19.7202 4 18.8802 4 17.2 4H6.8C5.11984 4 4.27976 4 3.63803 4.32698C3.07354 4.6146 2.6146 5.07354 2.32698 5.63803C2 6.27976 2 7.11984 2 8.8V15.2C2 16.8802 2 17.7202 2.32698 18.362C2.6146 18.9265 3.07354 19.3854 3.63803 19.673C4.27976 20 5.11984 20 6.8 20Z\" stroke=\"black\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n            <\/svg>\r\n            <p class=\"contact-info pl-1 font-gotham-medium font-bold underline underline-offset-4 decoration-brand-fotonaSilver\">MESSAGE US ANYTIME<\/p>\r\n          <\/a>\r\n                    <p class=\"pt-2\">We\u2019ll get back to you during our business hours.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      \r\n      <div class=\"container pb-6 lg:pb-11\">\r\n        <div class=\"border-t border-brand-fotonaSilver pb-3 lg:pb-7\"><\/div>\r\n        <div class=\"grid grid-cols-1 gap-4 lg:gap-7\">\r\n                              <div class=\"grid grid-cols-1 lg:grid-cols-12 gap-2\">\r\n            <div class=\"col-span-5 caps body-large-bold\">CONTINUED Assurance<\/div>\r\n            <div class=\"col-span-7\">A service agreement acts as an extended warranty, offering preventative maintenance service and repairs for a full year.<\/div>\r\n          <\/div>\r\n                    <div class=\"grid grid-cols-1 lg:grid-cols-12 gap-2\">\r\n            <div class=\"col-span-5 caps body-large-bold\">Cost-Effective Protection<\/div>\r\n            <div class=\"col-span-7\">Our plans are designed to minimize the financial burden of unexpected repairs. Just like auto insurance, it provides customers with peace of mind.<\/div>\r\n          <\/div>\r\n                            <\/div>\r\n        <button class=\"close block caps text-14px leading-21 w-full lg:max-w-[160px] border border-brand-fotonaSilver mx-auto mt-4 lg:mt-7 py-1\">Close<\/button>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div><!-- MAINTENANCE PLANS MODAL ENDS -->\r\n<\/section>\r\n\r\n\n\n\n<div id=\"faq\"><\/div>\n\n\n    <section class=\"accordion accordion-text bg-secondary-lightGrey lg:py-11 py-6  \">\r\n        <div class=\"container\">\r\n                                            <h4 class=\"accordion__heading caps pb-4 md:pb-6\">Service FAQs<\/h4>\r\n                                                <div class=\"accordion-wrap\">\r\n                                        <div class=\"accordion__item bg-white relative mb-2\">\r\n                            <div class=\"accordion__title\">\r\n                            <div class=\"accordion-icon accordion-close-icon absolute md:top-[30px] md:left-[20px]\">\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"33\" viewBox=\"0 0 32 33\" fill=\"none\">\r\n                                    <path d=\"M27 16.4946H5\" stroke=\"#FF0000\" stroke-width=\"1.5\"\/>\r\n                                    <path d=\"M16.002 5.5V27.5\" stroke=\"#FF0000\" stroke-width=\"1.5\"\/>\r\n                                <\/svg>\r\n                             <\/div>  \r\n                             <div class=\"accordion-icon accordion-open-icon absolute md:top-[30px] md:left-[20px] hidden\">\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"33\" viewBox=\"0 0 32 33\" fill=\"none\">\r\n                                <path d=\"M26 16.4922H6\" stroke=\"#FF0000\" stroke-width=\"1.5\"><\/path>\r\n                                <\/svg>\r\n                            <\/div>\r\n                                <h6 class=\"cursor-pointer\">How often should I service my device?&nbsp;<span class=\"dot-anim\"><\/span><\/h6>\r\n                            <\/div>\r\n                            <div class=\"accordion__content hidden\">\r\n                                <p class=\"body-default pt-2\">To maintain precision and performance, a preventative maintenance should be scheduled at least once a year. <\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"accordion__item bg-white relative mb-2\">\r\n                            <div class=\"accordion__title\">\r\n                            <div class=\"accordion-icon accordion-close-icon absolute md:top-[30px] md:left-[20px]\">\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"33\" viewBox=\"0 0 32 33\" fill=\"none\">\r\n                                    <path d=\"M27 16.4946H5\" stroke=\"#FF0000\" stroke-width=\"1.5\"\/>\r\n                                    <path d=\"M16.002 5.5V27.5\" stroke=\"#FF0000\" stroke-width=\"1.5\"\/>\r\n                                <\/svg>\r\n                             <\/div>  \r\n                             <div class=\"accordion-icon accordion-open-icon absolute md:top-[30px] md:left-[20px] hidden\">\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"33\" viewBox=\"0 0 32 33\" fill=\"none\">\r\n                                <path d=\"M26 16.4922H6\" stroke=\"#FF0000\" stroke-width=\"1.5\"><\/path>\r\n                                <\/svg>\r\n                            <\/div>\r\n                                <h6 class=\"cursor-pointer\">What is the process to get my device serviced?&nbsp;<span class=\"dot-anim\"><\/span><\/h6>\r\n                            <\/div>\r\n                            <div class=\"accordion__content hidden\">\r\n                                <p class=\"body-default pt-2\">Please contact the service desk by email or phone. A service order will be created to track your request. In many cases, issues can be resolved immediately over the phone. If further action or annual maintenance is needed, a service estimate will be provided for your review and approval. Once accepted, an engineer will be assigned to the case and coordinate an onsite appointment at your convenience.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"accordion__item bg-white relative mb-2\">\r\n                            <div class=\"accordion__title\">\r\n                            <div class=\"accordion-icon accordion-close-icon absolute md:top-[30px] md:left-[20px]\">\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"33\" viewBox=\"0 0 32 33\" fill=\"none\">\r\n                                    <path d=\"M27 16.4946H5\" stroke=\"#FF0000\" stroke-width=\"1.5\"\/>\r\n                                    <path d=\"M16.002 5.5V27.5\" stroke=\"#FF0000\" stroke-width=\"1.5\"\/>\r\n                                <\/svg>\r\n                             <\/div>  \r\n                             <div class=\"accordion-icon accordion-open-icon absolute md:top-[30px] md:left-[20px] hidden\">\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"33\" viewBox=\"0 0 32 33\" fill=\"none\">\r\n                                <path d=\"M26 16.4922H6\" stroke=\"#FF0000\" stroke-width=\"1.5\"><\/path>\r\n                                <\/svg>\r\n                            <\/div>\r\n                                <h6 class=\"cursor-pointer\">What&#039;s the timeframe for sending an engineer to inspect my Fotona\u00ae device?&nbsp;<span class=\"dot-anim\"><\/span><\/h6>\r\n                            <\/div>\r\n                            <div class=\"accordion__content hidden\">\r\n                                <p class=\"body-default pt-2\">This will depend on many factors such as receiving a signed service estimate, parts availability, and the technician\u2019s availability in the area where the service is required. Please reach out to our Service Desk team to get an estimate and further information.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                                                <div class=\"accordion__item bg-white relative mb-2\">\r\n                            <div class=\"accordion__title\">\r\n                            <div class=\"accordion-icon accordion-close-icon absolute md:top-[30px] md:left-[20px]\">\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"33\" viewBox=\"0 0 32 33\" fill=\"none\">\r\n                                    <path d=\"M27 16.4946H5\" stroke=\"#FF0000\" stroke-width=\"1.5\"\/>\r\n                                    <path d=\"M16.002 5.5V27.5\" stroke=\"#FF0000\" stroke-width=\"1.5\"\/>\r\n                                <\/svg>\r\n                             <\/div>  \r\n                             <div class=\"accordion-icon accordion-open-icon absolute md:top-[30px] md:left-[20px] hidden\">\r\n                                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"33\" viewBox=\"0 0 32 33\" fill=\"none\">\r\n                                <path d=\"M26 16.4922H6\" stroke=\"#FF0000\" stroke-width=\"1.5\"><\/path>\r\n                                <\/svg>\r\n                            <\/div>\r\n                                <h6 class=\"cursor-pointer\">When does the warranty on my Fotona\u00ae device expire?&nbsp;<span class=\"dot-anim\"><\/span><\/h6>\r\n                            <\/div>\r\n                            <div class=\"accordion__content hidden\">\r\n                                <p class=\"body-default pt-2\">Newly installed devices have a one-year warranty from their installation date. The warranty covers all repair costs for the covered device.<\/p>\r\n                            <\/div>\r\n                        <\/div>\r\n                                        <\/div>\r\n        <\/div>\r\n    <\/section>\r\n \n\n<section class=\"learn-more\">\r\n    <div class=\"container\">\r\n                    <h4 class=\"three-card-heading caps\">Additional Support<\/h4>\r\n            <p class=\"three-card-sub-heading body-large-book text-brand-white\">Find online materials, educational events, and resources to further  your practice.<\/p>\r\n                    <div class=\"grid grid-cols-1 lg:grid-cols-3 gap-2  body-large-bold caps \">\r\n                                                 <div class=\"learmore-card  \" data-href=\"https:\/\/www.fotona.com\/us\/resources\/\">\r\n                    <a data-ga-name=\"Learn from real practitioners\"  href=\"https:\/\/www.fotona.com\/us\/resources\/\">\r\n                    <div class=\"flex flex-col justify-left align-center gap-2\">\r\n                        <p>Learn from real practitioners<\/p>\r\n                                                    <p class=\"body-default normal-case\">Our Resource Library consists of webinars and articles to support ongoing education.<\/p>\r\n                                            <\/div>\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"26\" viewBox=\"0 0 25 26\" fill=\"none\">\r\n                        <path d=\"M5.20573 12.9974L19.7891 12.9974M19.7891 12.9974L12.4974 5.70573M19.7891 12.9974L12.4974 20.2891\" stroke=\"#FF0000\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                        <\/svg>\r\n                    <\/a>\r\n                    <\/div>\r\n                                                 <div class=\"learmore-card  \" data-href=\"https:\/\/www.fotona.com\/us\/events\/\">\r\n                    <a data-ga-name=\"Attend events &amp; trainings\"  href=\"https:\/\/www.fotona.com\/us\/events\/\">\r\n                    <div class=\"flex flex-col justify-left align-center gap-2\">\r\n                        <p>Attend events &amp; trainings<\/p>\r\n                                                    <p class=\"body-default normal-case\">Our worldwide events are centered around education, networking, and innovation.<\/p>\r\n                                            <\/div>\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"26\" viewBox=\"0 0 25 26\" fill=\"none\">\r\n                        <path d=\"M5.20573 12.9974L19.7891 12.9974M19.7891 12.9974L12.4974 5.70573M19.7891 12.9974L12.4974 20.2891\" stroke=\"#FF0000\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                        <\/svg>\r\n                    <\/a>\r\n                    <\/div>\r\n                                                 <div class=\"learmore-card showexitpopup \" data-href=\"https:\/\/www.fotona.com\/en\/support\/#sign-in\">\r\n                    <a data-ga-name=\"Explore My Fotona\u00ae \"  href=\"https:\/\/www.fotona.com\/en\/support\/#sign-in\">\r\n                    <div class=\"flex flex-col justify-left align-center gap-2\">\r\n                        <p>Explore My Fotona\u00ae <\/p>\r\n                                                    <p class=\"body-default normal-case\">Find resources like patient-facing collateral, marketing materials, and more.<\/p>\r\n                                            <\/div>\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"25\" height=\"26\" viewBox=\"0 0 25 26\" fill=\"none\">\r\n                        <path d=\"M5.20573 12.9974L19.7891 12.9974M19.7891 12.9974L12.4974 5.70573M19.7891 12.9974L12.4974 20.2891\" stroke=\"#FF0000\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                        <\/svg>\r\n                    <\/a>\r\n                    <\/div>\r\n                        <\/div>\r\n                    \r\n        \r\n                <div class=\"grid grid-cols-1 lg:grid-cols-3 gap-2  body-large-bold caps\">\r\n                <\/div>\r\n        \r\n    <\/div>\r\n<\/section>\r\n\r\n<style>\r\n    .modal-overly {\r\n        position: fixed;\r\n        top: 0;\r\n        width: 100%;\r\n        height: 100%;\r\n        z-index: 9999999;\r\n        right: 0;\r\n        background: rgb(16 16 16 \/ 30%);\r\n        align-items: flex-start;\r\n        justify-content: flex-end;\r\n        display: none;\r\n    }\r\n\r\n    .show {\r\n        display: flex;\r\n    }\r\n\r\n    .modal {\r\n        width: calc(100% - 324px);\r\n        height: 100%;\r\n        background-color: #ffffff;\r\n        overflow-y: scroll;\r\n        position: relative;\r\n    }\r\n<\/style>\r\n\r\n\r\n<!-- Accesories Modal -->\r\n<div class=\"modal-overly accessories-modal\">\r\n    <div class=\"modal\">\r\n        \r\n            <div class=\"modal-header\">\r\n                    <div class=\"close\">\r\n                        <button class=\"close\">\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"19\" viewBox=\"0 0 18 19\" fill=\"none\">\r\n                            <path d=\"M1.59747 2L16.6824 17.0849\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"square\" stroke-linejoin=\"round\"\/>\r\n                            <path d=\"M16.6836 2L1.59865 17.0849\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"square\" stroke-linejoin=\"round\"\/>\r\n                            <\/svg>\r\n                        <\/button>\r\n                    <\/div>\r\n                    <div class=\"headings\">\r\n                        <p class=\"caps body-small\">Support<\/p>\r\n                        <h4 class=\"caps\">Accessories &#038; Handpieces <sup>(0)<\/sup><\/h4>\r\n                        <p class=\"discription\">Expand the capabilities of your laser with accessories built to adapt with your evolving practice.<\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                    <div class=\"modal-body\">\r\n                        <div class=\"flex flex-col gap-2\">\r\n                                                            <p>No Accessories Found<\/p>\r\n                                                    <\/div>\r\n\r\n            <\/div>\r\n        \r\n        <button class=\"close-btn\">CLOSE<\/button>\r\n    <\/div>\r\n<\/div>\r\n<!-- Scientific & Clinical Research Modal -->\r\n<div class=\"modal-overly scientific-modal sd-reset\">\r\n  <div class=\"modal scientific-card-modal\">\r\n    <div class=\"modal-header\">\r\n      <div class=\"close\">\r\n        <button class=\"close\">\r\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"19\" viewBox=\"0 0 18 19\" fill=\"none\">\r\n            <path d=\"M1.59747 2L16.6824 17.0849\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"square\" stroke-linejoin=\"round\"\/>\r\n            <path d=\"M16.6836 2L1.59865 17.0849\" stroke=\"white\" stroke-width=\"1.5\" stroke-linecap=\"square\" stroke-linejoin=\"round\"\/>\r\n          <\/svg>\r\n        <\/button>\r\n      <\/div>\r\n      <div class=\"headings\">\r\n        <h5 class=\"text-14\">Support<\/h5>\r\n        <h2 class=\"h1\">Scientific &#038; Clinical Research<\/h2>\r\n        <p class=\"discription\"><\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"modal-body\">\r\n      <div class=\"scientific-listing\">\r\n                <p>No scientific research found<\/p>\r\n                      <\/div>\r\n    <\/div>\r\n    <div class=\"scientific-modal-footer\">\r\n     <button class=\"btn btn-primary close-btn\">CLOSE<\/button>\r\n   <\/div>\r\n  <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-7645","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\r\n<title>Support &#8226; Home | Fotona<\/title>\r\n<meta name=\"description\" content=\"Get expert support for your Fotona laser systems, including technical assistance, training, and service resources. 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