USA

Frequently Asked Questions

1. Which products are supported in My Practice and Find a Doctor?

My Practice and Find a Doctor support the following Fotona products:

  • SP Dynamis
  • StarWalker (MAQX, QX, PQX)
  • TimeWalker® Fotona4D®
  • TimeWalker® IntimaLaser
  • SP Spectro
  • SkyPulse®
  • LightWalker® (ATS/AT/ST-E/ST-E ADVANCED/ST-E PRO/DT)
  • FotonaSmooth® SP
  • FotonaSmooth® XS
  • XP Dynamis
  • XP Spectro
  • XS Dynamis
  • Fotona SP Plus
  • StarFormer®
  • PowerLase® AT
  • QX MAX
  • Dualis XS
  • Fidelis Plus III
  • Fidelis Plus IIId

2. I can't add my registered product to My Practice.

Your product is not eligible. See the list of supported products.

3. I can't select my country when adding my practice.

My Practice and Find a Doctor is enabled (at the moment) for the following countries:

Albania
Algeria
American Samoa
Angola
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahrain
Belgium
Bolivia
Bosnia and Herzegovina
Brazil
Bulgaria
Canada
Chile
China
Colombia
Costa Rica
Cote D'Ivoire
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Faeroe Islands
Finland
France
Georgia
Germany
Greece
Guatemala
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Republic of Korea
Kosovo
Kuwait
Kyrgyzstan
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Mauritania
Mauritius
Mexico
Republic of Moldova
Montenegro
Morocco
Netherlands
New Caledonia
New Zealand
North Macedonia
Norway
Oman
Pakistan
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russian Federation
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Trinidad & Tobago
Turkiye
U.A.E.
U.S.Minor Outlying Isl
Ukraine
United Kingdom
United States
Uruguay
Vietnam

4. How many practices can I add?

You can add the same number of practices as your total number of registered products (in your Fotona account). This gives you an option to better manage your practices if each of them is located in a different area. By doing this you can precisely define which treatments are done with which product at the specified practices's location.

5. Can I change which treatments we perform at my practice OR can I change my practice's information?

  • Feel free to edit your treatment portfolio as much as you like or change your practices's contact details by logging into My Practice with your Fotona account.
  • You can also view how your practice's information appears to the public by searching for it on Find a Doctor.

6. Where can I see how many and which products I have registered under my Fotona account?

You can see all of your registered products here.

7. I have another product, which I haven't registered. Where can I do that?

If you would like to register another Fotona product, click here and select "Register new product".

8. I would like to change the location of my practice because we have relocated. Can I do that?

Yes you can. First you have to remove your practice here. After that, you can simply add your practice as you did the first time. After you have added the practice, you will have to wait again for approval. After approval, your practice will be visible again publicly on Find a Doctor.

9. What are the Terms of Agreement for using My Practice and Find a Doctor?

  • By submitting your practice’s data you confirm that you are clinically certified to perform the selected treatment protocols.
  • By submitting your practice’s data you confirm that you allow your practice and its contact details to be featured on the Fotona website.
  • By submitting your practice’s data you agree and confirm that all of your personal and practice information are accurate.

Please note that being featured on Fotona’s My Practice and Find a Doctor does not serve as an endorsement or recommendation by Fotona.

10. I can't access/login into my Fotona account because I have forgotten my password. What can I do?

No need to worry. You only have to remember which email you used during your product registration. Then just simply visit this page where you can reset your password by following the instructions that you will receive via email.

11. I don't remember which email I used during product registration. What can I do?

If it has come to this, then the only thing you can do is contact us directly at info@fotona.com.