USA

Frequently Asked Questions

1. Which products are supported in My Practice and Find a Doctor?

My Practice and Find a Doctor support the following Fotona products:

  • AvalancheLase® (LX, LXP)
  • SP Dynamis
  • StarWalker (MAQX, QX, PQX)
  • TimeWalker® Fotona4D®
  • TimeWalker® IntimaLaser™
  • SP Spectro
  • SkyPulse®
  • LightWalker® (ATS/AT/ST-E/ST-E ADVANCED/ST-E PRO/DT)
  • FotonaSmooth® SP
  • FotonaSmooth® XS
  • XP Dynamis
  • XP Spectro
  • XS Dynamis
  • Fotona SP Plus
  • StarFormer®
  • PowerLase® AT
  • QX MAX
  • Dualis XS
  • Fidelis Plus III
  • Fidelis Plus IIId

2. I can't add my registered product to My Practice.

Your product is not eligible. See the list of supported products.

3. I can't select my country when adding my practice.

My Practice and Find a Doctor are currently available for the countries listed below. If your country is not listed and you believe it should be, please contact us at info@fotona.com.

Albania
Algeria
American Samoa
Angola
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahrain
Belgium
Bolivia
Bosnia and Herzegovina
Brazil
Bulgaria
Canada
Chile
China
Colombia
Costa Rica
Cote D'Ivoire
Croatia
Cyprus
Czechia
Denmark
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Faeroe Islands
Finland
France
French Guiana
French Polynesia
Georgia
Germany
Greece
Guadeloupe
Guatemala
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kosovo
Kuwait
Kyrgyzstan
La Réunion
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macao
Malaysia
Malta
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Montenegro
Morocco
Netherlands
New Caledonia
New Zealand
North Macedonia
Norway
Oman
Pakistan
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Republic of Korea
Republic of Moldova
Romania
Russian Federation
Saint Barthélemy
Saint Martin
Saint Pierre and Miquelon
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Trinidad & Tobago
Turkiye
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Vietnam
Virgin Islands of the United States
Wallis and Futuna

4. How many practices can I add?

You can add as many practices as the total number of registered products in your Fotona account. This allows you to better manage your practices, especially if they are located in different areas. By doing so, you can precisely define which treatments are performed with which product at each specific practice location.

5. Can I change which treatments we perform at my practice OR can I change my practice's information?

  • Feel free to edit your treatment portfolio as much as you like or change your practices's contact information by logging into My Practice with your Fotona account.
  • You can also view how your practice's information appears to the public by searching for it on Find a Doctor.

6. Where can I see how many products I have registered under my Fotona account, and which ones they are?

To see all of your registered products, simply click here. You’ll need to be logged into your Fotona account.

7. I have another Fotona product that I haven’t registered yet. How can I register it?

To register an additional product, log into your Fotona account, click here to go to the product registration page, select “Register new product”, and follow the on‑screen instructions.

8. I’ve relocated and need to change my practice’s location. Can I do that?

Absolutely. Simply log into your Fotona account, navigate to My Practice and click on the name of the practice you want to update. You can then modify the address, location details, and contact information at any time. Once you save your changes, they’ll go live immediately on Find a Doctor—no need to remove, re‑add, or await approval.

9. What are the Terms of Agreement for using My Practice and Find a Doctor?

  • By submitting your practice’s data you confirm that you are clinically certified to perform the selected treatment protocols.
  • By submitting your practice’s data you confirm that you allow your practice and its contact details to be featured on the Fotona website.
  • By submitting your practice’s data you agree and confirm that all of your personal and practice information are accurate.

Please note that being featured on Fotona’s My Practice and Find a Doctor does not serve as an endorsement or recommendation by Fotona.

10. I can’t access my Fotona account because I’ve forgotten my password. What should I do?

No need to worry! Just visit the password reset page, enter the email address you used to register your products, and follow the instructions sent to your inbox. If you don’t receive the email within a few minutes, please check your spam folder or contact us at info@fotona.com.

11. I don’t remember which email I used during product registration. What can I do?

No worries—just send us a message at info@fotona.com. To help us locate your Fotona account more quickly, please include as many of the following details as you can:

  • Your full name
  • Practice name and address
  • Serial number(s) of your Fotona product(s)
  • Approximate date of purchase or registration

Once we receive your email, our support team will verify your information and help you regain access.

12. How can I subscribe to the Fotona newsletter?

Subscribe to the Fotona Newsletter by clicking here. We'll keep you up-to-date with the latest information on events, workshops, new products and more.